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GENERAL TERMS AND CONDITIONS


1. Introductory Provisions

These General Terms and Conditions (hereinafter referred to as "GTC") govern the rights and obligations between:

Mgr. Kateřina Rojková
Bělá nad Svitavou 11, 569 05
Business ID: 87518929
(hereinafter referred to as the "Service Provider")

and natural persons – customers (hereinafter referred to as the "Client").


These GTC apply to the provision of services offered primarily through the website https://www.katkarojkova.cz/ and other online or offline channels of the Service Provider.


These GTC apply to the provision of services offered primarily through the website https://www.katkarojkova.cz/ and other online or offline channels of the Service Provider.

  • group and individual yoga classes,
  • courses, workshops and thematic events,
  • retreats and stays,
  • massages and other bodywork services,
  • online classes and digital content,
  • gift vouchers.

Legal relations not governed by these GTC are regulated by Act No. 89/2012 Coll., the Civil Code, and Act No. 634/1992 Coll., on Consumer Protection.


2. Ordering Services and Conclusion of Contract

Services can be ordered through:

  • online booking system,
  • web form,
  • email,
  • in person,
  • other methods specified on the Service Provider's website.

By submitting an order, the Client confirms that they have read these GTC and agree to them.


The contractual relationship arises at the moment of:

  • confirmation of the reservation by the Service Provider,
  • payment of the service price,
  • or other unambiguous confirmation specified during the order.

3. Price and Payment Terms

Current service prices are listed on the Service Provider's website.

The Service Provider is not a VAT payer.

Payment can be made in particular by:

  • online payment card,
  • bank transfer,
  • cash on site (if permitted),
  • other method specified for a particular service.

Deposits

For selected services (especially retreats, stays and workshops), a deposit may be required:

  • the amount and due date of the deposit are always specified for the particular service,
  • the deposit serves to reserve a place,
  • the deposit is offset against the total price of the service,
  • refund of the deposit is governed by cancellation conditions.

4. Cancellation Policy

4.1 Group Yoga Classes

  • cancellation more than 24 hours in advance – no cancellation fee,
  • cancellation less than 24 hours in advance – 100% of the class price,
  • non-attendance without notice – 100% of the class price.

4.2 Individual Classes, Massages and Therapy

  • cancellation more than 48 hours in advance – no cancellation fee,
  • cancellation 48–24 hours in advance – 50% of the price,
  • cancellation less than 24 hours in advance or non-attendance – 100% of the service price.

4.3 Online Classes and Digital Content

Digital content is made available after payment.

The Client acknowledges that pursuant to Section 1837 of the Civil Code, they do not have the right to withdraw from the contract after the digital content has been made available, if they have expressly agreed to this.


4.4 Retreats, Stays and Workshops

If the Client cancels participation:

  •  more than 60 days before commencement – 100% of the paid deposit is refunded,
  • 60–30 days before commencement – 50% of the deposit is refunded,
  • less than 30 days before commencement – the deposit is forfeited.

The Client may transfer their reservation to a substitute person by agreement with the Service Provider.

If the Service Provider cancels the event, the Client is refunded 100% of the amounts paid.

In case of force majeure (e.g., epidemic, natural disaster, major transport restrictions), the Service Provider may offer an alternative date or refund of the amount paid.


5. Health Status and Client's Responsibility

The Client declares that they are in good health to participate in classes, massages and other services.

The Client is obliged to inform the Service Provider about:

  • health limitations,
  • pregnancy,
  • injuries,
  • chronic diseases.

Participation in services is voluntary and at the Client's own risk.


6. Rights and Obligations of the Service Provider

The Service Provider reserves the right to:

  • change the time, place or instructor,
  • modify the program for serious operational reasons.

The Client is informed of changes without undue delay.


7. Liability for Damage

The Service Provider is liable for damage only in case of breach of their obligations.

The Service Provider is not liable in particular for:

  • health complications arising from improper performance of exercises,
  • loss of personal belongings,
  • damage caused by force majeure.

8. Gift Vouchers
  • the validity of the voucher is stated on the voucher,
  • after the expiry of validity, the voucher is forfeited,
  • the voucher cannot be exchanged for cash.

9. Copyright

All content of the Service Provider is protected by copyright.

Without the consent of the Service Provider, it is prohibited to distribute or reproduce the content in any way.


10. Personal Data Protection

The processing of personal data is governed by a separate document Privacy Policy (GDPR).


11. Complaints

Complaints can be made by email to the address listed on the website.

Complaints will be resolved within 30 days at the latest.


12. Out-of-Court Dispute Resolution

The Czech Trade Inspection Authority (www.coi.cz) is competent for out-of-court resolution of consumer disputes.


13. Final Provisions

These GTC are valid and effective from January 13, 2026.

The Service Provider reserves the right to modify the GTC.

For each contract, the wording of the GTC effective at the time of the order applies.



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